1. What is Upvann? Upvann is a premier platform that offers Plants/services related to plant business, e.g., eco-friendly products, home improvement solutions, etc. based in Delhi NCR. We are committed to providing high-quality products for plant lover and who really care about nature.
2. How do I place an order on the website? To place an order, simply follow these steps:
Browse our website to find the products or services you are interested in.
Add them to your cart.
Go to the checkout page and enter your details.
Choose your payment method and confirm the order.
You will receive a confirmation email with your order details.
3. Can I modify or cancel my order after it has been placed? Once your order is confirmed, we begin processing it immediately. If you need to modify or cancel your order, please contact our support team at services@upvann.com as soon as possible. We’ll do our best to accommodate your request before it is shipped or processed.
4. What payment methods do you accept? We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, etc.)
Net Banking
UPI
Cash on Delivery
5. Do you offer delivery services? Yes, we provide delivery services across Delhi NCR. Our delivery times depend on your location, and we aim to deliver your order within 1 business days. You will receive a call and email once your order has been shipped.
6. What should I do if I received a damaged or defective product? If you receive a damaged or defective product, please contact our customer support team immediately at services@upvann.com. Provide your order number, details of the damage, and any photos of the issue. We will guide you on how to proceed with the return.
7. Can I return or exchange a product? Yes, we offer a return and exchange policy. You can return or exchange products within 3 days of receiving your order, provided they are unused and in original packaging. For more information, please refer to our Refund and Return Policy.
8. Are there any additional charges for delivery? Delivery charges may apply depending on your location and below 399 order. You will be able to see the shipping cost at the checkout before confirming your order.
9. How can I contact Upvann’s customer service? For any inquiries or issues, you can reach our customer service team at:
Phone: +91-96251-66345 We strive to respond within 12 business hours.
10. Where is Upvann located? Upvann is based in Delhi NCR, and we offer our services/products throughout this region. For more specific location information, please visit our Contact Us page.
11. How do I create an account on the website? To create an account, click on the “Sign Up” button at the top of the homepage. Fill in your details, including your name, email address, and password. Once registered, you can track orders, manage your account, and receive updates on new products and services.
12. Can I request a custom product or service? Yes! If you need a custom solution, please reach out to us with your requirements at services@upvann.com. Our team will discuss your needs and provide the best options.
13. How do I stay updated with the latest products and offers? To stay updated on new products, services, and special offers, subscribe to our newsletter. You can also follow us on social media [links to social media profiles].
14. What areas do you serve? Upvann operates primarily in Delhi NCR. However, depending on the product or service, we may offer delivery to other areas as well. Please check at checkout for delivery options.
